General terms and conditions
2.1. All of the elements of the Agreement, including the use of the pronouns “we”, “us”, “our” or “the Company” refer to the company with which the customer is concluding the agreement in accordance with the paragraph above.
3. Changes to the terms and conditions
3.1. We have the right to modify, edit, update and change the Agreement for a number of reasons, including commercial and legal reasons, and for reasons relating to customer service. The most up-to-date items of the Agreement and the dates of their entry into force are laid out on the Website. We shall inform customers of any changes, amendments and additions by publishing the text of the modified Agreement on the Website. The customer is solely responsible for reading the current Agreement. The Company has the right to make changes to the Website at any time and without notifying customers.
3.2. In case of disagreement with any modified items of the Agreement, the customer is free to stop using the Website. Further use of the Website after the modified items of the Agreement have entered into force shall constitute full acceptance thereof, regardless of whether the customer received the relevant notification or found out about the changes through the updated Agreement.
4. Legal requirements
4.1. Persons aged under 18 years or the minimum age required to take part in games of chance (“legal age”) under the laws of a particular jurisdiction are prohibited from using the Website. Use of the Website by persons under the legal age is considered a direct violation of the Agreement. For this reason, we have the right to request documents confirming the customer’s age. The customer may be refused the provision of services, and their account suspended, if, upon request, they do not provide us with documentary evidence that they have reached legal age.
4.2. Games of chance are illegal in certain jurisdictions. By accepting the Agreement, the customer acknowledges that the Company cannot provide guarantees or legal consultation concerning the legality of using the Website in the customer’s jurisdiction. We cannot guarantee that the services of the Website do not violate the laws of the player’s jurisdiction. The customer uses the services of the Website of their own free will and assumes full responsibility, having carefully considered all possible risks.
4.3. We do not attempt or intend to provide the customer with services that violate the laws of their jurisdiction. By accepting this Agreement, the customer represents and warrants that their use of the Website complies with the laws and regulations applicable in their jurisdiction. We shall not be held liable for illegal use of the services of the Website.
4.4. Customers are fully responsible for paying all taxes and fees applicable to any winnings obtained as a result of using the Website. Where winnings are subject to taxation under the legal regulations of a particular jurisdiction, the customer bears full responsibility for preparing the relevant documentary reports.
4.5. For legal reasons, we do not accept customers based in the following countries: the USA, Ukraine, Iran, North Korea, Sudan and Syria. Persons residing or located on the territory of these countries are prohibited from creating accounts or making deposits on the Website. This list of jurisdictions is liable to change and any such changes may be made by the Company without prior notification to customers. The customer agrees that they will not create an account or transfer money to an account while they are in one of the jurisdictions listed above.
5. Creating an account
5.1. In order to gain access to all the main services of the Website, the customer must create an account. To do this, the customer must enter their email address and come up with a password which they will use to access their account in future. The following personal details must also be provided: telephone number and date of birth.
5.2. In order to verify the validity of these details, the Company has the right to request documents confirming the customer’s identity. If, for any reason, the customer is unable to provide documents confirming their identity, the Company has the right to suspend the customer's account until they provide such documents, or to permanently close the customer’s account in the event that they do not provide such documents.
5.3. The customer confirms that, when registering on the Website, they entered their full, accurate and valid personal details, and that, in the event of any changes, the customer will immediately update their profile accordingly. Failure to comply with or disregarding this rule could result in the application of restrictions, the suspension or banning of the customer’s account, or the cancelation of payments.
5.4. If the customer has any questions or issues when registering on the Website, they can contact customer support using the web chat or by emailing firstname.lastname@example.org
5.5. Each customer is only permitted to create one account on the Website. Any other accounts created by the same customer will be considered duplicate accounts. We have the right to close such accounts and:
5.5.1. consider all transactions performed using a duplicate account void
5.5.2. refuse to refund any deposits made or bets placed from a duplicate account
5.5.3. demand that all winnings, bonuses and funds obtained from their use of a duplicate account be returned to us The customer must return these to us at our first request.
6. KYC and anti-money laundering
6.1. By accepting this Agreement, the customer undertakes, represents and warrants that:
6.1.1. the customer is over 18 years of age or old enough to be considered to be of legal age, giving them the legal right to take part in games of chance without violating the applicable laws of a particular jurisdiction.
6.1.2. the player is the sole and legitimate owner of all funds on their account. All information provided by the player is true, valid, up to date and accurate
6.1.3. the customer is fully aware that their use of the Website could result in the loss of their funds and takes full responsibility for any potential losses. the customer warrants that they are using the Website of their own free will, volition and at their own risk.the customer does not have the right to file any claims against the Company in relation to their expenses or losses.
6.1.4. the customer clearly understands the general principles, rules and procedures behind the provision of services and the specifics of online gambling. the customer acknowledges that it is their responsibility to ensure that all details, bets and games are correct. the customer agrees not to carry out any actions or deeds that may harm the Company’s reputation.
6.2. By accepting the terms and conditions of the Agreement, the customer gives us the right to conduct periodic checks (either at our own discretion or at the request of a third party, such as a regulatory authority) to verify the customer’s identity and the authenticity of the information they have provided.
6.3. During identity verification, the customer’s ability to withdraw funds from their account may be restricted.
6.4. If, during such a check, it is established that the customer provided falsified information, this shall constitute a violation of the terms and conditions of the Agreement, which, in turn, shall give us the right to immediately close the customer’s account and refuse the customer access to the services of the Website, in addition to any other action, at our discretion.
6.5. If we cannot verify that the customer is of legal age, we reserve the right to suspend the customer’s account. In the event that the customer is under the legal age while carrying out activities on the Website:
6.5.1. the player’s account will be closed
6.5.2. the funds on their account will be refunded, while all financial transactions performed during the given period will be considered void
6.5.3. all bets placed during the given period will be canceled and refunded
6.5.4. any winnings obtained during the period when the player was under the legal age will be considered void The customer must return, at our first request, all funds withdrawn from their account.
7. Username, password and security
7.1. Once they have created an account on the Website, the customer is obligated to keep their username and password secret and under no circumstances are they to disclose this information to a third party. In the event that the customer loses their account login details, these can be obtained or recovered by pressing “Recover password”.
7.2. The customer is responsible for the security of their password, as well as for any action or transaction performed on their account. Furthermore, the customer shall be liable for any losses they suffer as a result of actions by a third party.
7.3. In the event of a security breach or unauthorised access to the customer's account, the customer must immediately notify the Company. If necessary, the customer must present evidence to the Company that unauthorised access genuinely took place. The Company shall not be held liable for any damages incurred by the customer as a result of improper or negligent use of their username and password by a third party or for unauthorised access to the account.
8. Making deposits to and withdrawals from an account
8.1. To take part in games of chance on the Website, the customer must deposit a certain amount of money into their account.
8.2. The customer represents and warrants that:
8.2.1. the money deposited to their account was not obtained through criminal, illegal or prohibited means
8.2.2. they will not decline transactions that have already been completed or dispute or cancel completed payments which could result in funds being refunded to a third party and allow it to escape legal liability.
8.3. We do not accept money from third parties: friends, relatives or partners. The customer shall only make deposits from their own account, debit card or a payment system registered in the customer's name. In the event that we discover a violation of this condition, all winnings may be confiscated.
8.4. In the event of a bank transfer request for the purposes of returning money to its legal owner, any expenses and fees shall be borne by the recipient.
8.5. We do not accept cash payments. We can use various electronic payment processing organizations or financial establishments to process electronic payments, including payments to and withdrawals by customers. The customer fully accepts the rules and terms and conditions of such establishments, except in cases where the terms and conditions of such establishments contradict the terms and conditions of the Agreement.
8.6. The customer agrees not to decline, void or cancel transactions processed through their account. Furthermore, in each such case, the customer must refund or provide compensation for the amount of untransferred funds, including any expenses which we may incur in the process of collecting funds from the customer.
8.7. If we suspect that a deposit has been made through fraudulent means, we reserve the right to ban the customer's account, as well as cancel any withdrawals and recover any winnings. We reserve the right to notify the relevant authorities of any fraudulent payments or illegal activity. We reserve the right to engage a debt collector to recover payments. The Company shall not be held liable for the unauthorized use of credit cards, regardless of whether or not they have been reported stolen.
8.8. We reserve the right to use the customer's positive account balance to reclaim any money that the customer owes the Company, including in the event of duplicate bets under paragraph 9.5.5. (Collusion, misleading actions, fraud and criminal activity) or paragraph 14. (Errors and miscalculations).
8.9. The customer fully recognises and accepts that their account is not a bank account. Consequently, no form of insurance, credit, guarantee or any other security measures are applied to the account by a deposit insurance system or other insurance systems. No interest shall be paid on the funds in the customer’s account.
8.10. The customer has the right to request to withdraw funds from their account on the condition that:
8.10.1. all payments made to the account have been verified and none of them been canceled or declined
8.10.2. the verification process discussed in section 6 was duly completed
8.11. When processing withdrawal requests, the following must be taken into account:
8.11.1. the customer’s profile must be complete and the email address linked with it must have been verified
8.11.2. funds must be withdrawn using the same method used to make the deposit
8.11.3. if the customer requests to withdraw an amount in excess of 1,000 USD, the identity verification procedure must be completed. To do this, the customer must send us a copy or a digital photograph of a document confirming their identity. When making a deposit using a credit card, the customer must send us a copy of an image of both sides of this card. The first six and last four digits of the card number must be visible, but the CVV2 code may be obscured.
8.11.4. If, at the moment the withdrawal request is made, the customer's total stake of bets placed using real money is less than double their deposit, the Company has the right to charge a fee of 10%–30% of the withdrawal amount. The fee will be deducted from the customer's real balance.
The value of the fee depends on the customer's loyalty program status:
- Silver: 30% of the withdrawal amount
- Gold: 20% of the withdrawal amount
- Platinum, Diamond, Super VIP – 10% of the withdrawal amount
Newcomer and Bronze status customers cannot withdraw funds until they have wagered double the amount of their deposit.
Example: You have reached the Platinum status. At the time of withdrawal, you have wagered less than double your deposit amount. If you withdraw 300 $, an additional 30 $ will be withheld from your account, i.e. 10% of the value of the request. Therefore, in order to successfully withdraw 300 $ you must have at least 330 $ in your balance. In order to make fee-free withdrawals, the customer must wager double the amount they deposit.
8.11.5. Only bets placed by the customer on slot machines (slots) will count when calculating the total stake. Bets on other types of games (roulettes, card games) will not count.
8.11.6. Bets that were made in “Aviator”, "Lucky Crumbling", "Save The Hamster", "High Striker", "Football Manager" do not count in deposit wagering.
8.12. We have the right to charge a fee covering any costs incurred by us for the withdrawal of any funds that have not been used in games.
8.13. Withdrawals of up to 299 $ shall be paid into the customer's account within three days from the moment the request is submitted, excluding weekends and holidays.
8.14. Withdrawals of 300-1 400 $ shall be paid into the customer's account within five days from the moment the request is submitted, excluding weekends and holidays.
8.15. Withdrawals of 1 400-6 699 $ shall be paid to the customer's account within 14 days from the moment the request is submitted, excluding weekends and holidays.
8.16. Withdrawals of 6 700-13 499 $ shall be paid to the customer’s account within 21 days of the moment the request is submitted, excluding weekends and holidays.
8.17. Withdrawals of over 13 500 $ shall be paid into the customer's account within 30 days from the moment the request is submitted and no more than 13 500 $ within 30 days of the moment the request is submitted.
8.18. Withdrawal periods are calculated from the last withdrawal request was created.
8.19. When requesting to withdraw more than 250 $ , such requests will be divided into multiple requests of 250 $ each. These limits are set by the payment system we use to process payments. However, there are no limits on how much a customer can withdraw from their account.
8.20. Withdrawal periods may be greater than those indicated in paragraphs 8.13. -8.17. due to an increased workload in the finance department, identity verification procedures or other necessary checks. The customer can find out about the reasons for any delays in their withdrawal at any time by contacting the Website's customer support team.
9. Terms and conditions for the 1-Click service
9.1. You agree to pay for all services and/or products or other additional services that you order through the Website, as well as all additional expenses (if applicable), including, but not limited to, any taxes, duties, etc. You bear full responsibility for making all such payments on time. The payment service provider only facilitates payments of the amount specified by the Website and shall not be liable for a Website user’s payments of the additional amounts listed above. Once the “Pay” button has been pressed, the payment is considered to have been processed and is irreversibly completed. By pressing “Pay”, the customer accepts that they will not be able to cancel the payment or request for it to be canceled. By submitting a request through the Website, the customer represents and warrants that they are not violating the laws of any country. Furthermore, by accepting the provisions of these rules (and/or the Terms and conditions), the customer, as the owner of the payment card, confirms that they have the right to use the products and/or services offered on the Website.
9.2. By using the services of the Website, which offers such specific services as gambling, the customer provides a legally binding confirmation that they have reached or are above the legal age at which it is permitted by law in their jurisdiction to use the services provided by the Website.
9.3. By using the services of the Website, the customer accepts full legal responsibility for complying with the laws of any state where this service is being used, and confirm that the payment service provider shall not be liable for any such illegal or unauthorized violation. By agreeing to use the services of the Website, the customer represents and warrants that the processing of any of their payments shall be performed by the payment service provider and that they have no legal right to a refund for any services and/or products that they have already purchased, and you may not cancel a payment by any other means. If the customer wants to opt out of using the service for your next purchase of any services and/or products, they can opt out of the service in question through your Account settings on the Website.
9.5. In the event of any issues due to the customer not agreeing with the above terms and conditions and/or other reasons, we ask that they promptly refuse to make the payment and, if necessary, contact the customer support team directly.
10. Collusion, misleading actions, fraud and criminal activity
10.1. The following types of activity are strictly prohibited; if any of the following actions are taken, this shall be considered a direct violation of the Agreement:
10.1.1. sharing information with a third party
10.1.2. illegal activities: fraud, and making use of malicious software, bots, and errors in the Website's software
10.1.3. fraudulent activity involving the use of credit or debit card data that has been stolen, cloned, or obtained through other illegal means to make a deposit
10.1.4. engaging in criminal activity, money laundering and other activities, involvement in which could result in criminal liability
10.1.5. engaging, attempting to engage or intending to engage in criminal collusion with another player while playing on the Website
10.2. We have the right to suspend, cancel or revoke payouts or winnings associated with bonus funds if we suspect that the customer is intentionally abusing them.
10.3. The Company shall take all reasonable steps permitted by law to prevent and detect fraudulent collusion and the direct participants thereof, ensuring that appropriate measures are taken against such persons. We shall not be held liable for losses or damages incurred by customers as a result of fraudulent activity. Appropriate action will be taken at our sole discretion in such cases.
10.4. Customers shall immediately inform us if they suspect that another person is engaging in collusion or fraudulent activity. We can be contacted by email.
10.5. We have the right to block customers’ access to the Website and ban their accounts without prior notification if they are suspected of fraudulent activity. In such cases, we shall not be held liable for refunding or compensating any funds held on such customers’ accounts. Furthermore, we have the right to notify law enforcement agencies of any illegal activity. Customers must fully cooperate with us in investigating such cases.
10.6. Customers are prohibited from using the services and software of the Website for any fraudulent or illegal activities or transactions in accordance with the laws of theirjurisdiction. If it is established or discovered that the customer is engaged in such actions, the Company may suspend or ban the customer's account and withhold any funds held therein. The customer shall not have the right to file any claims against the Company in such cases.
11. Other prohibited activities on the website
11.1. It is prohibited to use aggressive, offensive, profane or threatening language on the Website or to engage in violent acts against the Website’s staff and other customers.
11.2. It is prohibited to upload to the Website any information capable of disrupting the operation of the Website or to carry out any other actions that could affect the operation of the Website. In this case, this should be taken to mean viruses, malicious software, bulk mail and spam – these are all strictly prohibited. Furthermore, the customer is prohibited from deleting, changing or editing information posted on the Website.
11.3. Customers are permitted to use the Website exclusively for recreational purposes. It is prohibited to copy the Website, in whole or in part, without written consent from the Company.
11.4. Customers promise not to engage in activity aimed at hacking the Website’s security system, obtaining unauthorised access to restricted data or executing DDoS attacks. Appropriate measures will be taken against customers suspected of violating this rule – a full ban on accessing the Website and an account ban. Furthermore, we have the right to notify the appropriate authorities of the customer's illegal activities.
11.5. We shall not be liable for any expenses and losses which our customers or a third party may incur as a result of technical glitches caused by virus attacks or other malicious acts against the Website.
11.6. It is strictly prohibited to transfer or sell one customer’s account to another.
12. Validity period and cancelation of the Agreement
12.1. We have the right to delete the customer's account (including their username and password) without prior notification in the following circumstances:
12.1.1. the company decides to stop providing services to all players or to a particular user
12.1.2. the customer's account is in any way associated with a previously deleted account
12.1.3. the customer's account is associated with an account that is currently banned – in this case, we have the right to close the account, regardless of the manner of association, and fully block the login details of these accounts. Except where otherwise stipulated in the Agreement, any remaining funds on the account will be refunded within a set time period, immediately after any amount that the customer owes the Company has been requested and recovered.
12.1.4. the customer is engaged in criminal collusion or attempts to hack the system
12.1.5. the player interferes with the operation of the Website's software or attempts to manipulate it
12.1.6. the customer uses their account for purposes which may be construed as illegal under the laws of their jurisdiction
12.1.7. the player publishes information of an offensive or degrading nature on the Website
12.2. We have the right to close the customer's account or annul the Agreement by sending the customer notification to this effect by email to the email address indicated in their contact details. In the event of such action on our part, except in the cases stipulated in paragraphs 9 (Collusion, misleading actions, fraud and criminal activity) and 16 (Violation of terms and conditions) of this Agreement, we must return to the customer any funds in their account. If we are unable to contact the customer for any reason, the money will be temporarily credited to the Company’s account or that of a regulatory authority.
12.3. If an account is banned or deleted, funds contained therein at the time of closure will not be refunded. No other funds can be credited to or withdrawn from it.
12.4. If the customer's account is closed, neither party shall have any obligations toward the other.
13. Changes to the Website
13.1. We have the right, at any time and at our sole discretion, to modify or supplement the services offered on the Website for the purposes of maintaining or updating the website.
14. System errors
14.1. If the Website malfunctions during a game, the Company will attempt to rectify the situation as soon as possible. We shall not be held liable for information technology malfunctions caused by the equipment used by customers to access the Website or for any failures on the part of internet service providers.
15. Errors and miscalculations
15.1. We have the right to restrict or cancel any bets.
15.2. If the customer is using funds that were erroneously credited to their account to place bets and play games, we may cancel such bets and any winnings thereby obtained. If such funds resulted in cash being paid out, these amounts shall be deemed to have been loaned to the customer and the customer is obligated to return them to us at our first request.
15.3. The Company and its service providers shall not be liable for damages, including loss of winnings, arising as a result of any errors, whether on the customer’s or our part.
15.4. The Company, along with its distributors, affiliates, licensees, and subsidiaries, including their employees and managers, shall not be liable for any losses or damages arising from the interception or misuse of any information transmitted over the Internet.
16. Limitation of our liability
16.1. The customer personally decides whether or not to use the services of the Website and any actions, along with the consequences thereof, are the result of the player’s personal decision made at their own discretion and at their own risk.
16.2. The Website operates in accordance with the clauses of this Agreement. We do not offer any additional guarantees or representations in relation to the Website or the services offered on it, and hereby exclude our liability (to the extent permitted by law) in relation to any intended guarantees.
16.3. We shall not be liable for any breach of the law, negligence, lost revenues, damages or losses for which we cannot presently make provisions.
16.4. The Company shall not be liable for the content of any websites which may be accessible through this Website.
17. Violation of the terms and conditions
17.1. The customer must reimburse the Company for any fees, claims and expenses (including legal fees) that may arise from their violation of the terms and conditions of the Agreement.
17.2. The customer agrees to fully indemnify, protect and defend the interests of the Company, its partners, employees and directors against any claims, liability, costs, losses and expenses arising from:
17.2.1. the player’s violation of the terms and conditions of the Agreement
17.2.2. the customer's violation of the law or the rights of a third party
17.2.3. any other person gaining access to the services of the Website using the customer’s login details, with or without the player's permission
17.2.4. the appropriation of any winnings obtained as a result of the above
17.3. If the customer violates the terms and conditions of the Agreement, we have the right to:
17.3.1. inform the player that they are violating the terms and conditions of the Agreement through their actions and demand the immediate cessation of the prohibited actions
17.3.2. temporarily suspend the customer's account
17.3.3. ban the player's account without prior notification
17.3.4. recover from the customer’s account the amount of money paid out, winnings or bonuses obtained as a result of a violation of the terms and conditions
17.4. We have the right to void the customer's username and password in the event of their failure to comply with any of the clauses of the Agreement.
18. Intellectual property rights
18.1. All of the Website’s contents are subject to copyright and other proprietary rights belonging to the Company. All downloadable and printable materials that appear on the Website may only be downloaded onto one computer. The printing of such materials is permitted exclusively for the purposes of personal, non-commercial use.
18.2. Use of the Website does not bestow upon the customer any intellectual property rights belonging to the Company or any third party.
18.3. It is prohibited to use or reproduce any trade name, trademark, logo or any other marketing materials displayed on the Website.
18.4. The customer shall bear full liability for any damages, costs or expenses arising from any illegal activity on their part. Users must immediately notify the Company if they become aware of any illegal activity and must provide all assistance necessary in the conduct of any investigation that the Company may carry out based on the information provided.
19. Personal data
19.2. By providing their personal data, customers accept that we have the right to process their personal data for the purposes described in the Agreement or in order to comply with regulatory or legal requirements.
19.4. We shall store a copy of all correspondence sent to us by our customers in order to accurately record all the information we receive.
21. Complaints and notifications
21.1. If the customer wishes to make any complaints or claims against the operation of the Website, they must first submit their claim to the customer support team as soon as possible.
21.2. The customer accepts that the record of the dispute, stored on the server, may be used as evidence when reviewing their claim.
21.3. The customer accepts that the outcomes of games on the Website are determined by a random number generator,which generates results randomly. If there is a discrepancy between a game's outcomes on the customer's computer and the outcomes on the server, the outcomes on the server shall be considered the correct ones. If there is a discrepancy in the display of the customer’s balance, the balance on the server shall always prevail. Funds on the customer's account may be lost as a result of human error or technical failure.
22. Force majeure
22.1. The Company shall not be liable for any delay or default in the performance of its obligations listed in the Agreement in the event that this is caused by force majeure, which should be taken to mean natural disasters, wars, civil unrest, labour disputes, disruption to public utilities, or DDoS and other online attacks capable of negatively impacting the operation of the Website.
22.2. The Website’s activity shall be deemed suspended while the force majeure persists and the performance of obligations shall be suspended for the duration of this period. The Company must use all available resources to find solutions that would allow it to fully perform its obligations to the customers until the force majeure event has passed.
23.1. If we are unable to ensure the customer’s fulfilment of any of their obligations, or if we fail to exercise any of the legal protection to which we are entitled, this shall not be construed as a waiver of such legal protection, nor shall it release the player from their obligations.
24.1. If any paragraph in the Agreement becomes invalid, illegitimate or unenforceable, such provision shall be severed from the rest of the Agreement, which shall remain fully legally binding. In such cases, the section considered invalid shall be modified to comply with new regulations.
25.1. The Website may host links to other websites which are beyond our control. We shall not be liable for the content of other websites, the actions or inaction of their owners, or the contents of third-party advertising and sponsorships. Hyperlinks to other websites are provided purely for reference purposes. Customers use these at their own risk.
26. Loyalty program
26.1. The customer shall receive special points for every bet they place using their real balance. The number of these points earned by the customer shall determine their status within the loyalty program. The points can also be converted into real money at a special exchange rate and used to place bets in future.
26.2. The number of points earned increases with each bet placed. For every 3 $ wagered in a slot game, customers receive one point. Note: points are credited to the user exclusively for playing in slot games (slots); no points are awarded for bets in other types of games.
26.3. The number of points the customer has determines their personal status. There are seven statuses in total:
1. Newcomer (0–100 points)
2. Bronze (100–500 points)
3. Silver (500–2 500 points)
4. Gold (2 500–12 500 points)
5. Platinum (12 500–25 000 points)
6. Diamond (25 000–50 000 points)
7. Super VIP (50 000+ points)
26.4. Customers must verify their email address before they can convert their points into real money.
26.5. There are several different points-to-money exchange rates. The exchange rate depends on the customer’s status. In addition, when a customer’s status increases, they are awarded special bonuses:
|Status||Number of points||Exchange rate||Bonus|
|Silver||500–2 500 points||300:1|
|Gold||2 500–12 500 points||250:1||25 $|
|Platinum||12 500–25 000 points||200:1||50 $ to your balance|
|Diamond||25 000–50 000 points||150:1||100 $ to your balance|
|Super VIP||50 000+ points||100:1||250 $ to your balance|
26.6. The customer can see how many points they have and exchange them for money in their account. They can do this by pressing the status icon.
26.7. We have the right to remove points from a customer's account if they have not used them for six months or more.
26.8. If we suspect a customer of misusing or attempting to misuse bonus points or any other form of promotion, including misusing the absence of certain information in the Agreement, we have the right to prohibit, refuse or withhold the payment of points or any other incentive. We also reserve the right to temporarily or permanently change our policy towards the customer in question and/or to block their access to our website’s services and their account. We shall not be liable for compensating the customer for any funds which may have been present on their account, except the amount of their initial deposit.
27.1. The customer can receive rewards in the form of bonuses for registering on the Website and participating in special promotions. By accepting this Agreement, the customer confirms that they understand and accept the terms and conditions of any bonus that they may receive on the Website.
27.2. Each customer's balance is divided into two parts: real balance and bonus balance. The real balance reflects the customer’s real monetary funds, while the bonus balance shows the amount the customer has received through bonuses on the website. All bonus funds are automatically credited to the customer’s bonus balance, unless stated otherwise in the terms and conditions of the bonus promotion.
27.3. A wagering requirement is the number of times the bonus amount must be wagered in bets, in order to be able to transfer bonus funds to the customer's real balance. 100% of the stake counts when wagering bonuses in slots. Live-casino, bets on roulette, card games and other games do not count towards wagering requirements.
27.4. The maximum stake that can count towards a bonus wagering requirement is limited based on the customer’s loyalty program status.
• Newcomer and Bronze: 2 $
• Silver and Gold: 3 $
• Platinum: 4 $
• Diamond: 7 $
• Super VIP: 25 $.
So, if a Platinum status customer bets , only will count towards the wagering requirement.
The stake limit applies to a full game round, including any subsequent doubling games (risk games) and re-spins.
27.5. When placing bets, the customer first wagers any bonus amount that they have received. Deposit wagering (the condition according to which the customer must wager twice their deposit amount) only occurs when the customer’s bonus balance equals 0. Please remember that, under item 8.11.4 of this Agreement, the Company has the right to withhold 10–30% of the customer's withdrawal amount if they have not completely wagered their deposit.
27.6. The customer can refuse a bonus at any time by resetting their bonus balance. To decline any existing bonus funds, the customer should go to their profile and press the “Reset bonuses” button.
27.7. If the customer has funds in both their real and bonus balance, all bets will be placed using funds from their bonus balance first. Bonus funds will be used until the bonus balance reaches 0, or until the bonus wagering requirements have been fully met and the bonus has been transferred to the customer’s real balance. Funds in the real balance will only be used in bets if the bonus balance equals 0.
27.8. Any winnings obtained by the customer while still wagering a bonus will appear in their bonus balance and cannot be withdrawn until the bonus has been fully wagered.
27.9. If the value of a stake is greater than the amount remaining in the customer’s bonus balance, the deficit shall be covered by funds from their real balance. If the customer wins, their prize will be credited to their bonus balance. If the customer loses, their bonus balance will become 0, and the difference will be deducted from their real balance.
27.10. When wagering a bonus, the customer may participate in other promotions and obtain new bonuses. If this happens, the value of any new bonus will be added to funds in their bonus balance. The wagering terms and conditions will also be combined. If it is a deposit bonus, the deposit amount will be added to the customer’s real balance.
27.11. To participate in any promotion and be credited with the corresponding bonus, customers must activate the bonus on the Promotions page before making a deposit.
27.12. Only one bonus may be active at any one time. Once activated, the bonus will be moved to the “Active promotions” section of the Promotions page, where it will remain until its conditions have been fulfilled or the promotion ends. Other bonus offers will become available to activate once the terms of the active bonus have been fulfilled.
27.13. Being redirected to the Website through links from newsletters, social media, messenger apps or any other message containing information about a bonus will not necessarily activate the promotion. In order to be credited a bonus, the customer must ensure that the bonus is in the “Active promotions” section before making a deposit (and press “Activate” on the Promotions page if the bonus is not active). If the bonus is not activated before a deposit is made, it will not be credited.
27.14. The Website’s management shall not force the customer to participate in any promotions or bonus offers – each customer participates in them voluntarily and is free to change their mind at any time. If the customer activates a bonus by mistake (before making a deposit), they can:
a) activate a different bonus, which will deactivate the current active bonus
b) deactivate the bonus by pressing “Deactivate” in the “Active promotions” section.
27.15. Customers can only withdraw funds from their real balance. When a customer makes a withdrawal, their bonus balance is voided the moment a withdrawal request is created. If, for whatever reason, a withdrawal is not successful, the funds can be returned to the customer’s real balance, but bonuses will not be refunded.
27.16. Bonuses and any winnings earned from bets using the customer’s bonus balance will be automatically voided within 60 days of receipt of the bonus if the bonus is not wagered in accordance with the wagering terms and conditions.
27.17. All customers have the right to void their bonus balance and only play using real funds. The customer can do this themselves by pressing the relevant button in their profile. When the bonus balance is voided, all bonus wagering conditions and progress are voided as well.
27.18. Bonus funds cannot be used to purchase spins on the Wheel of Fortune, lottery tickets, instant lottery tickets, or to pay for participation in other promotions on the Website. Such purchases can only be made using funds in the customer's real balance. If there are insufficient funds to complete the purchase, the purchase will not go through.
27.19. Cashback is a weekly refund of a certain percentage of any funds lost by the customer. The cashback percentage is determined by the customer’s status in the loyalty program. Only bets placed using funds in the customer's real balance count towards the calculation of cashback. Changes in the customer’s bonus balance in no way affect the calculated cashback amount.
27.20. Loyalty program points are not credited for betting using bonus funds and the customer will not progress in terms of their current status in any way.
27.21. Free spins received by the customer as a bonus are valid for 14 days. At the end of this validity period, the free spins will be voided.
27.22. The following games only accept real funds: Aviator, The Heat, European Roulette, American Roulette 3D Classic, Lucky Sevens Blackjack, Oasis Poker Classic, Oasis Poker Pro Series, Baccarat 777, Russian Poker, Poker Teen Patti, Talismans of Fortune, Atlantis, Football, Courier Sweeper, Камень vs бумага, Bomb Squad, Scratch Match, Texas Holdem Poker, Mine Field, Prohibition, Rocket Stars, Crown and Anchor, Penalty Shoot Out, Fluffy Rangers, French Roulette Classic, Exploding Fruits, Texas Holdem Bonus, Surf Zone, Wheel Of Time, More or Less, Red Queen, Four Aces, Roll The Dice, Thimbles, Forgotten Fable, Football Manager, High Striker, Save The Hamster, PlingoBall, Andar Nights, Penalty Series, American Roulette, French Roulette, English Casino Hold'em, Turkish Blackjack, Bulgaria Blackjack, Galaxy Baccarat 3, Galaxy Baccarat 2, Galaxy Baccarat 1, VA Bacarat 5, VA Bacarat 4, VA Bacarat 3, VA Bacarat 2, VA Bacarat 1, Sun Macau Baccarat 2, Sun Macau Baccarat 1, Bulgaria Baccarat 3, Bulgaria Baccarat 2, Bulgaria Baccarat 1, European Auto Roulette, Spanish Roulette, Galaxy Roulette, VA Roulette, Burgas Roulette, Portomaso Roulette, Oracle Roulette, Oracle 360 Roulette, Sun Macau Roulette, Bulgaria Roulette, Space XY, Sic Bo Macau, Sic Bo, Scratch Dice, Rocket Dice XY, Plinko XY, Plinko, Minesweeper XY, Minesweeper, Heads and Tails, Heads and Tails XY, Xmas Keno Cat, Christmas Party, Pachin Girl, Book Of Keno, Wheel Of Time, E.T. Races, Thimbles, Red Queen, Four Aces, More or Less, Heads and Tails, Roll The Dice, Penalty Shoot Out, Crown and Anchor, Mafia Syndicate, Bomb Squad, Magic Wheel, Courier Sweeper, Scratch Match, Rock Paper Scissors, Spaceman. You cannot use bonus funds or wager bonuses in these games.